art of rexx Organizational communication is fundamental to high-mix manufacturing success. At the human holon level, communications are usually from the form: request, reply and inform. To have dialog amongst collaborative holons, human-system interfaces are essential. Interface applications within a cooperative holonic domain are easy, and decision support criteria will look like it comes down from a single application. Euroglaze trade customers are seeing returns on the company’s ongoing marketing investment, with leads generated now being distributed directly to them.