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We hear a good deal about great leaders; there are lots of books and materials written about developing good leadership skills and skills. But when it comes right down to it, what is a leader? What qualities and characteristics are very important to the ability to lead? Is it the capability to have people do whatever you desire? Like Hitler? Or the capability to uncover what they really want and to direct those individuals to some strategy to their problem? Friends and colleagues gathered to applaud worthy winners across seven categories – and recognise the creativity and dedication which underpin the whole sector’s contribution to the economy, to society and to customers, staff and stakeholders.